Field Services
Unleash on-site IT support to drive your business forward
About the service
Based on our experience in field operations, we are helping our customers with transformative gains in labor costs, performance and productivity.
Many times, you might have found the burden of maintenance and deployment on your IT team. If that is the case, Smart Field Services (SFS) can provide you access to industry expertise and retain responsibility for the functionality of the IT services and equipment of the service provider. Our IT field services experts handle on-site services and repairs for your company’s products, taking the weight off your IT team’s shoulders.
STRINGTECH ENGINEERING handles on-site services and repairs for a wide range of products-
Assets in Management
Servers Switches Racks / Chassis Storage Routers Firewalls Load Balancers Appliances Tape Libraries Cable
PCs Laptop Workstations Tabs All Types – Printers Ups Copiers / Scanners Battery Monitors All End User Devices
Voice Gateway EPBX IP Phones Mobile Phones Software Licenses Cameras Video Conference Video Phone / POS VSATS Communication Equipment
The payoff? Getting hands-on post-warranty break-fix support to end clients through SLA-based annual maintenance contracts. Post-warranty support models include comprehensive maintenance with parts support, as well as on-call labor-only support. Not only this, OEMs also get product installation services to assist them to install products sold to their clients, as well as on-premise technology migration and upgrade assistance.
Warranty Support
Product Installation Services
Post Warranty Services (With Parts Support)
On Call Support
Deployments
Technology migration
Upgrade assistance
Replacements
Repairs
STRINGTECH ENGINEERING'S Capabilities
Installing and configuring our way to a healthy and resilient IT system
Get our expert technician’s aid in planning, designing, building, and deploying new systems and equipment. They partner with the information technology team to fix, implement, maintain, and document the IT ecosystems of their organization. They carry out precautionary maintenance for all computer systems and examine existing systems to determine solutions to improve efficiency and reliability.
Smarter workflows with Our Intelligent Service Management Approach
People
Logging calls through voice and email and automated call transfers Field engineer tracking and communication in real time
Technology
Integrating with OEM, CRM and service management systems Intelligence to prioritize client preferences Parts management with end-to-end tracking
Process
Status and response management Alert mechanisms and sensors to detect and communicate variations Logistics management
Mobizone - Solving all field engineering challenges efficiently
STRINGTECH ENGINEERING'S in-house application, Mobizone, developed and improved on continuous basis, is available for our clients.
Using tech for our field operations
Setting Expectations
Here’s a list of outcomes that you must expect when you work with the STRINGTECH ENGINEER team
Exceptional OEM Services
STRINGTECH ENGINEERING ensures all OEM products front-lined by it comply with stringent SLA requirements and match the end user’s requirements. From installation to warranty services, operating manpower, and management, we keep the line of communication linear and the quality of service, superior.
Operations & Maintenance
With Field Services, STRINGTECH enables organizations to focus on their core functions. Therefore, reducing the burden of dealing with multi-vendors for managing their IT and related assets on a 24×7 basis.
Why should you opt for STRINGTECH's Field Services?
Stringtech’s Field Service management comes with geolocation and GPS tracking features. This affords better visibility and control over field operations, thereby helping to improve engineer productivity and customer experience.
Get Started Now
Our architects and consultants can assist your organization in tailoring the perfect solution for all your business requirements. You can reach out to us for more information on how we can help.
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